FAQs

WeSwitchU is an independent Irish energy comparison and switching platform built to take the stress and hassle out of switching energy providers. We help customers compare gas and electricity plans, reduce their energy bills, and lower their carbon footprint through one simple registration.

WeSwitchU is the trading and business name of Connect and Save Your Energy Limited, established in 2019. It is an Irish company set up to monitor the Irish energy market and identify better and cheaper energy plans, so you don't have to.

We are an independent and impartial price comparison and energy switching service for residential gas and electricity plans in Ireland.

Connect and Save Your Energy Limited

Company number: 642915

VAT number: 3598469AH

WeSwitchU removes the hassle from switching energy by doing the work for you.

You register your details using a recent energy bill, your meter reading(s), and your IBAN for direct debit.

We compare available gas and electricity plans from licensed energy suppliers in Ireland and show you the best available options. You remain in full control of which plan or supplier you choose.

When your deal ends, we repeat the switching process automatically to help you continue saving on your energy bills.

WeSwitchU is designed to help customers in the Republic of Ireland switch energy easily and save money on their energy bills.

WeSwitchU is suitable for residential electricity and gas customers who sign up for direct debit, paperless billing, and manage their energy account online.

You must have a standard electricity meter or a day/night meter. Customers on prepayment meters or night storage heating meters cannot currently be supported.

Customers in Northern Ireland cannot use WeSwitchU, as it operates under a different energy system and supplier structure.

No, WeSwitchU is not an energy supplier and does not supply gas or electricity directly.

WeSwitchU is an independent energy comparison and switching service that helps customers compare plans from licensed energy suppliers operating in Ireland.

Our role is to help customers understand the energy market, find better deals, and manage the switching process on their behalf.

Yes, WeSwitchU is safe to use and takes the protection of your personal information very seriously.

All data shared with WeSwitchU is protected using secure server infrastructure, encrypted databases, regular system backups, and firewall technology.

Your details are only shared with your chosen energy supplier when required to complete a switch, and WeSwitchU works exclusively with licensed energy suppliers operating in Ireland.

WeSwitchU has been operating since 2019.

We were established to help customers navigate the Irish energy market more easily, find better energy deals, and reduce the cost of gas and electricity over time.

WeSwitchU was set up to benefit customers by helping them save money on their energy bills, not to maximise profits for energy suppliers.

We do not prioritise energy suppliers based on commission payments. Our service is independent and impartial, and our goal is to help you find a better energy deal that suits your needs.

You only pay if you save. We charge a one-off administration fee equal to 10% of the savings made, with a minimum fee of €40. This fee is only applied after you give us permission to proceed with your energy switch.

Once your switch is completed, we continue to monitor your energy contract and consumption. At the end of your contract, we provide new switching options to help maximise your savings for the following 12 months.

We issue an invoice within 3 days of processing your switch. Payment is collected by our third-party payment partner by direct debit, 14 days from the invoice date.

No, there is no upfront cost to use WeSwitchU.

You can compare energy plans and register with WeSwitchU without paying anything. A fee is only charged if you decide to proceed with a switch and we successfully save you money on your energy bills.

If WeSwitchU does not save you money, you do not pay a fee.

Our administration fee is only charged when a switch results in savings. If there are no savings available, you will not be charged.

You only pay the WeSwitchU fee after your energy switch has been successfully processed.

An invoice is issued within 3 days of completing your switch. Payment is collected by our third-party payment partner by direct debit, 14 days from the invoice date.

Signing up to WeSwitchU is quick and straightforward.

You create an account using your email address and provide some basic information from a recent energy bill, including your meter number(s) and current energy usage.

Once registered, WeSwitchU compares available gas and electricity plans and shows you suitable options. You stay in full control of whether you decide to proceed with a switch.

To sign up to WeSwitchU, you will need a recent gas or electricity bill.

This allows you to provide details such as your meter number(s), current tariff, and energy usage. You will also need an email address and your IBAN details if you choose to proceed with a switch.

Having this information ready helps ensure accurate comparisons and a smooth switching process.

Energy suppliers in Ireland offer substantial discounts when customers pay their energy bills by Direct Debit or Level Pay.

Your energy supplier requires your IBAN number to set up a secure Direct Debit payment once you decide to switch.

Your IBAN is a bank identifier and is not sensitive on its own. It can be found on your bank statement and typically looks like this:

IE99AIBK90000012345678

WeSwitchU takes data protection very seriously. All personal information is stored securely using encrypted systems, and you are protected by the Direct Debit Guarantee.

No, signing up to WeSwitchU does not mean you are committed to switching energy.

You can register, review available energy plans, and decide whether or not you want to proceed. You remain in full control at all times.

Debt flagging applies when a customer has outstanding debt on their energy account and attempts to switch supplier. The rules are set by the Commission for Regulation of Utilities (CRU) for domestic customers in Ireland.

Debt flagging may apply if overdue payments are:

• More than or equal to €225
• More than 60 days overdue*

*This refers to calendar days after the bill’s stated due date.

If debt flagging applies, your current supplier will notify your new supplier. Clearing arrears before switching helps avoid delays.

You may be classified as a vulnerable energy customer if you meet certain criteria set out for energy customers in Ireland.

This includes customers who are critically dependent on electrically powered medical or assistive equipment.

You may also be considered vulnerable if you are particularly at risk of disconnection during winter months due to age or physical, sensory, intellectual, or mental health conditions.

Your MPRN (Meter Point Reference Number) is a unique number assigned to your electricity connection.

You can find your MPRN on the front right-hand side of your most recent electricity bill.

The tables below show average residential energy consumption figures based on dwelling type and period of construction.

This data is based on information published by the Central Statistics Office (CSO) and the Sustainable Energy Authority of Ireland (SEAI) and is intended as a general guide to household energy usage.

The data for energy consumption per house type was generated using data available from the CSO and SEAI.

Note - National average consumption figures are 4,200kWh for Electricity and 11,000kWh for Gas.

Your GPRN (Gas Point Registration Number) is a unique number assigned to your gas connection.

You can find your GPRN on the front right-hand side of your most recent gas bill.

Look for this on top right hand corner of your bill.

DG1 : Urban

DG2: Rural

Select Yes if you see MCC02 on top right hand corner of your bill.

If MCC01 then select No

Whilst we accommodate customers who currently have gas and electricity provided by different providers, we only switch customers into dual fuel tariffs (gas & electricity from the same supplier). This is because suppliers offer better deals for dual fuel tariffs and administrative benefits for customers.

Select your supplier with the bigger 12 month bill as your current supplier in Step One.

An energy assessment can be performed by WeSwitchU. Schedule this assessment feature now available directly through the chat facility on the website.

To reset a forgotten password, follow these steps:

Click “Login” on the WeSwitchU website.

Click the “Forgot Password” button.

Enter your email address and follow the instructions to reset your password.

If this is your first time logging in to WeSwitchU, you will need to reset your default password.

Enter your email address to create a new password using this password reset link, or follow the steps below:

Click “Login” on the WeSwitchU website.

Click the “Forgot Password” button.

Enter your email address and follow the instructions to set your password.

If you did not receive the password reset email, please check your spam or junk folder first.

Make sure you entered the same email address you used when signing up to WeSwitchU.

If the email does not arrive within a few minutes, try requesting another password reset or contact WeSwitchU support for assistance.

If you need to update the email address associated with your WeSwitchU account, please contact our support team.

For security reasons, email address changes cannot be completed automatically and may require verification.

Yes. Small businesses in Ireland, including sole traders, shops, offices, cafés, and farms, can switch electricity and gas suppliers. Small business energy switching in Ireland allows businesses to move to better rates or contract terms without changing their meter or affecting supply, helping to reduce ongoing energy costs.

Yes. Small business energy switching in Ireland differs from home energy switching because business electricity and gas contracts often involve fixed terms, negotiated pricing, and commercial billing structures. Some small business energy contracts may include exit fees, so reviewing your current agreement before switching is important.

Small business energy switching in Ireland usually takes between 2 and 6 weeks, depending on your current supplier and contract status. Once initiated, the new supplier manages the process and confirms the switch date, with no disruption to your electricity or gas supply.

No. There is no interruption to your electricity or gas supply during small business energy switching in Ireland. Your business remains connected to the same national energy network, and the supplier change happens in the background.

Yes. WeSwitchU helps small businesses, sole traders, and farms in Ireland compare electricity and gas options and understand business energy switching. For single-premises SMEs, switching energy suppliers is often straightforward and can deliver meaningful cost savings.

Yes. Switching energy suppliers is often worthwhile for small businesses in Ireland, particularly when contracts are ending or businesses are on out-of-contract rates. Small business energy switching can help secure better pricing, improve cost certainty, and avoid higher default tariffs.

To sign up and switch your energy with WeSwitchU, all you need is the following:

• Email address
• A recent gas or electricity bill
• Your meter reading(s)
• Your IBAN details for setting up a Direct Debit

WeSwitchU will switch your energy provider once a year.

This helps keep you off expensive standard tariffs while ensuring you only need to provide your meter reading once per year.

We continuously monitor the energy market, and if prices change significantly and we can save you a meaningful amount by switching earlier, we will contact you.

WeSwitchU works only with licensed energy suppliers operating in Ireland.

To supply electricity or natural gas, suppliers must be licensed by the Commission for Regulation of Utilities (CRU), Ireland’s independent energy and water regulator.

CRU licensing ensures suppliers follow strict customer protection and safety regulations. Competition in the market means customers can switch between licensed suppliers to access better deals.

Yes, in some cases you can still switch energy supplier if you have arrears.

If your outstanding balance exceeds the limit set by the Commission for Regulation of Utilities (CRU), you will need to clear the arrears before switching.

If your arrears are below this limit, we will contact your current supplier to organise the switch. Your existing supplier will then issue a final bill.

No, switching energy supplier does not involve any changes to your pipes, wiring, or meters.

There are no disconnections or physical work required. The same gas and electricity continue to supply your home — only the company administering your bills changes.

WeSwitchU will show you the best available energy plans based on your preferences.

You can choose from:

1. The cheapest available plan
2. The greenest or renewable energy plan
3. Remaining with your current supplier on a better tariff

Over the last four years, an active customer switching energy provider annually could have saved:

• €1,696 on Dual Fuel
• €1,097 on Electricity
• €704 on Gas

These figures are based on average usage and exclude cashback and welcome credit offers.

(Source: 2018 CRU figures)

For some customers, this amounted to savings of up to €425 per year.

Cashback and welcome credit offers are not always included in accredited comparison site calculations, but WeSwitchU includes them where available.

This means the cheapest deal shown on other comparison sites may not always be the best overall value.

Cashback offers can make a significant difference to total costs, particularly for households with lower energy usage.

No, you do not need to contact your old supplier.

Your new energy supplier will contact your previous supplier to request the transfer. They will also provide your opening meter reading so your old supplier can close your account and issue a final bill.

You simply need to pay any final balance due, or you may receive a refund if your account is in credit.

No, you will never be double charged for the energy you use.

Your new supplier sets a “go-live” date using your opening meter reading. Your old supplier bills you for energy used before this date, and your new supplier bills you for energy used after.

A 14-day cooling-off period applies to energy contracts.

If you are not happy with the terms and conditions, you can cancel the contract within this period by contacting the supplier you signed up with.

Your electricity credit is not lost when you switch suppliers.

You will receive a closing bill from your previous supplier. Any credit on your account will be used to pay this bill, and any remaining balance will be refunded using your original payment method.

You may need to contact your previous supplier to arrange the refund.

A smart meter is a modern electricity meter being rolled out by ESB Networks as part of the Irish Government’s National Climate Action Plan.

Smart meters automatically send your electricity usage data to your energy supplier, including day, night, and peak usage. This removes the need for estimated bills or manual meter readings.

Because your bills are based on actual usage rather than estimates, smart meters help reduce the risk of overpaying for electricity.

ESB Networks is replacing standard 24-hour electricity meters with smart meters in homes across Ireland as part of a national rollout.

Day/Night meters are not currently included in the main rollout. ESB Networks has targeted completion of the rollout by 2025.

If you would like to request an early smart meter installation, you can contact ESB Networks on 1800 928 123.

Smart meters provide more accurate information about how and when you use electricity.

They save time by removing the need for estimated meter readings or manual submissions and help customers better understand their energy usage.

Smart meters can also support better energy efficiency by making customers more aware of their consumption patterns.

While all customers will receive a smart meter, not everyone should activate smart services or move to a smart tariff. Once activated, smart services cannot be reversed.

The image below shows how to read a smart meter display.

A smart meter tariff, also known as a time-of-use (TOU) tariff, charges different electricity rates depending on the time of day.

On a smart tariff, electricity typically costs more during peak periods, while night-time and off-peak rates are cheaper. Some smart tariffs also offer very low overnight rates.

Smart tariffs are designed to encourage customers to shift electricity use to cheaper off-peak times.

Smart tariffs are not suitable for everyone.

Peak-time rates and standing charges on smart tariffs are often higher than standard tariffs. To benefit from cheaper night-time or off-peak rates, you need to change when you use electricity.

Smart tariffs may suit you if you are willing to adjust your energy habits or if you own an electric vehicle, have solar panels or battery storage, or use a heat pump.

MCC stands for Meter Configuration Code and can be found on the top right-hand side of your electricity bill.

If you have activated smart services and moved to a smart tariff, your MCC code will be either MCC12 or MCC16.

MCC16: You are on a standard smart tariff. Your day, night, and peak electricity usage data is collected on a bi-monthly basis.

MCC12: You are on a half-hourly time-of-use (TOU) tariff. Your electricity usage data is collected every 30 minutes.

Protect yourself from rising energy prices

Energy prices in Ireland continue to fluctuate and have risen significantly over the last decade. With ongoing carbon taxes and changes in global energy markets, future price increases are likely.

By improving your home’s energy efficiency and investing in technologies such as solar PV, battery storage, and electric vehicle charging, you can reduce your reliance on the grid and lower your long-term energy costs.

Reduce carbon emissions and support a more sustainable Ireland

Improving energy efficiency is one of the most effective ways to reduce household carbon emissions. Generating and using more of your own clean electricity helps lower your environmental impact while supporting Ireland’s climate goals.

The following table gives approximate installed costs of the various measures per house type.

1. Apartment 

2. Terraced 

3. Semi Detached

4. Bungalow

5. Detached (200sqm)

A registered contractor is a contractor listed on the Sustainable Energy Authority of Ireland (SEAI) Registered Contractor List.

Only SEAI registered contractors can carry out works that qualify for SEAI energy efficiency and renewable energy grants.

Before choosing a contractor, it is recommended that you:

• Obtain multiple quotes and compare offers
• Request and check references
• Agree a written contract outlining the scope of works, pricing, timelines, payment terms, and warranties

Sample contract: https://www.seai.ie/publications/Model-Contract.pdf

SEAI grants are available for a range of energy efficiency and renewable energy upgrades, including solar PV and heating improvements.

You may need to work with one or more of the following SEAI registered professionals:

• Domestic BER assessors
• Renewable energy installers
• SEAI registered technical advisors
• Contractors registered under the Better Energy Homes Scheme

SEAI registered contractors have completed over 370,000 energy efficiency upgrades in Irish homes.

Being listed on the SEAI Registered Contractor List does not imply endorsement or warranty by SEAI or WeSwitchU.

Solar PV panels generate electricity from daylight, allowing you to power your home using renewable energy.

Adding battery storage allows you to store excess solar electricity and use it later, such as in the evening when energy demand is higher.

Together, solar PV and battery storage can significantly reduce the amount of electricity you need to buy from the grid and increase the value of a smart or time-of-use energy tariff.

Electric vehicles (EVs) can be charged at home using electricity generated from solar PV or at lower-cost night-time electricity rates.

Charging an EV during off-peak periods or using stored solar energy can significantly reduce transport costs compared to petrol or diesel vehicles.

Homes with EVs often benefit most from smart meters, smart tariffs, and battery storage due to their higher electricity usage and flexibility.

SEAI grants are available for a range of energy efficiency and renewable energy upgrades, including solar PV and heating improvements.

You may need to work with one or more of the following SEAI registered professionals:

• Domestic BER assessors
• Renewable energy installers
• SEAI registered technical advisors
• Contractors registered under the Better Energy Homes Scheme

SEAI registered contractors have completed over 370,000 energy efficiency upgrades in Irish homes.

Being listed on the SEAI Registered Contractor List does not imply endorsement or warranty by SEAI or WeSwitchU.

There are seven steps:

1. Decide which works you want completed and which grant applies
2. Choose an SEAI registered contractor
3. Apply for the SEAI grant and receive approval
4. Have the works completed by the registered contractor
5. Arrange a BER assessment where required
6. Submit completed documentation to SEAI
7. Receive the grant directly into your bank account (typically 4–6 weeks)

Note: Grant offers are valid for six months. All works must be completed within this period.